© 2026 Mamello GmbH. All rights reserved. Text, images, graphics, sound, animations and videos as well as their arrangement on this website are protected by copyright and other commercial property rights. The content of this website may not be copied, distributed, modified or made accessible to third parties for commercial purposes. Some images on this website are further subject to third-party copyright.
Offers on this website are non-binding and subject to availability. By placing an order, the customer submits a binding offer to purchase the goods in the shopping cart. The contract is concluded when we accept this offer, by order confirmation by email or, at the latest, by shipping the goods. Prices shown at the time of the order apply. For EU customers, prices include VAT; for non-EU destinations, prices exclude VAT and local customs duties, taxes and import fees may apply and are the customer’s responsibility.
The goods remain the property of Mamello GmbH until payment has been received in full.
Consumers have the right to withdraw from the contract within 14 days of receiving the goods without giving a reason. The current instructions, the exclusions and the model withdrawal form can be found on our Power of Revocation page. Return costs for withdrawals are borne by the customer unless we agree otherwise.
For returns from non-EU countries, the shipment must be declared as “Return of goods / Returned Goods”, with correct customs paperwork and duties paid. We do not collect shipments stuck in customs or pay customs duties caused by incorrect declarations. Always contact us at [email protected] before sending any return so we can confirm the return address and instructions.
Sealed goods unsuitable for return for health protection or hygiene reasons are excluded from the right of withdrawal only if their seal was removed after delivery.
The goods ordered correspond to the descriptions on the product pages. Minor deviations in colour or display may occur due to screen settings. If goods are unavailable after the order is placed, we will inform you without delay and refund any payment already made.
Once an order has been placed, it is binding and cannot be modified as a matter of course. Changes (product, quantity, or any change affecting the total price) are only possible by mutual agreement, at our discretion, and only before the order is dispatched; a handling fee of €5.00 per change applies (€10.00 if processing has already started), reflecting the additional work involved. Once the order has been shipped, changes are no longer possible; after receiving the goods, the customer may exercise the statutory right of withdrawal or use our goodwill return process. A change is free of charge if it is necessary because of an error on our side.
Orders are processed within 2 business days and delivered within approximately 2–40 days, depending on the destination and shipping method chosen. We do not charge a markup on shipping. Shipping costs are shown at checkout before the order is completed.
If a delivery fails because the carrier cannot deliver, for example because no one is available at the delivery address, the parcel is not collected from a pickup point, or the address details are incorrect, the shipment is returned to us. In that case a failed-delivery fee of €35.00 (EU) or €115.00 (US and other intercontinental destinations) applies to cover the return freight charged to us by the carrier, before resending or refunding. Resending the order is charged at the original shipping cost. The customer is responsible for providing accurate delivery information.
Shipments to Brazil: due to the destination country’s import regulations, shipments to Brazil are made on the customer’s responsibility regarding customs clearance. Brazil is excluded from free shipping promotions unless explicitly stated.
Liability for delays in delivery follows the statutory provisions.
For consumers, the statutory warranty rights apply: defects existing at the time of delivery entitle the customer to statutory remedies for 2 years from delivery. In addition, we offer the voluntary Freebord Limited Warranty (90 days from purchase date, for the original purchaser, covering defects in materials or workmanship, with the remedy limited to repair or replacement of the defective part) as described on our Warranty & Return Policy page. The voluntary warranty does not limit statutory rights.
The Freebord Limited Warranty and, to the extent permitted by law, statutory claims exclude damage caused by improper handling, normal wear and tear, impact or riding damage, exposure to heat, rain or snow, improper installation, solvents or adhesives, and intentional damage. Minor cosmetic imperfections such as small scratches or scuffs are normal and not defects.
If a claimed defect turns out not to exist and the claim was asserted negligently, we may charge the expenses actually incurred in examining the claim.
Warranty and returns apply to products purchased from eu.freebord.com by the original purchaser; proof of purchase is required.
Information about the collection, processing and use of personal data is provided in our Privacy Policy.
This website contains links to third-party websites. We have no influence on the content of those websites and assume no liability for their content. The providers of the linked pages are responsible for their content.
We are neither obligated nor willing to participate in dispute-resolution proceedings before a consumer arbitration board within the meaning of the Consumer Dispute Resolution Act (VSBG). We will inform you if this changes.
German law applies. For consumers with their habitual residence in Germany or the European Union, the choice of law does not result in the consumer being deprived of the protection afforded by provisions that cannot be derogated from by agreement by virtue of the law that would be applicable absent a choice of law. Mandatory consumer-protection provisions of the consumer’s country of residence remain unaffected.
The contract may be concluded in English or German. The order confirmation and these Terms & Conditions are provided in the language of the checkout.
The following pages form part of the information we are required to provide to you:
Mamello GmbH
Sankt-Wendel-Str. 46
81379 Munich
Germany
Email: [email protected]
